Returns & Exchanges
We want you to treasure your Taylor Custom Rings purchase forever. If you are not completely satisfied, we offer a 30-day return policy for a full refund or exchange on all standard collection pieces in their original condition.
Initiate Your Request
Contact our concierge team within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number and a secure shipping label.
Pack with Care
Place your jewelry in its original presentation box and secure it inside a shipping carton along with all original laboratory grading certificates and documentation.
Secure Shipment
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking purposes.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing